Customer service: +36 70 678 8728

About SERRATS

Since 1890

"Serrats" Cannery

In 1890, José Serrats founded the company in Bermeo with the intention of preserving and transmitting the delicious flavors of the Bay of Biscay. Thanks to the exceptional quality of the fish, he used the latest techniques of the time from the leading canneries in France, which allowed him to quickly introduce his products to various European markets

In 1914, "Hijos de José Serrats" began exporting to the North American market.

The freshest fish

We use only the best ingredients, white tuna (Albacore) and anchovies are of the highest quality. Specially selected fish and always using traditional fishing techniques.

Handmade processing

We make our canned white tuna (Albacore) and anchovies using a careful artisanal process that we have learned and developed over five generations.

This careful work and the selection of the best raw materials - fish, oil and packaging - together guarantee the quality of our products, and this is how we achieve our goal: canned goods of exceptional quality.

Modern technology

Our facilities use innovative technologies that allow us to better select, prepare and maintain our products, guaranteeing that our products reach our customers in optimal conditions.

This, together with the careful and strict quality control system, allows us to be confident that the high quality of our products meets the highest expectations in any market, be it domestic or international.

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Privacy Policy

EUJUICERS.HU is under the jurisdiction of the European Data Protection Supervisor, which ensures your privacy rights and your right to control the authenticity of your personal data.

We're committed to protecting your privacy whenever you buy from us: when you contact us, visit our website, respond to one of our surveys or advertisements, register for one of our magazines or websites, buy something from us or share your experience with us.
We only keep a record of information that is directly related to our activities - for example: the delivery of a notice, the goods or services you have requested, or the communication of our offers.
We protect your data with encryption, firewalls, building and computer security.
We will never share your details with any other company beyond what is strictly necessary to deliver the goods or service you have requested from us.
You can view the information we hold about you at any time.
You have the right to choose a unique address for advertising-related correspondence.
We will take immediate action if we receive a complaint about non-compliance with confidentiality.

This information is used to identify you as an individual. It also covers the information that will undoubtedly, probably identify you in the future (the various data settings are made by EUJUICERS.HU)

Collection of information

We will store personal information about you where it is necessary to provide you with what you have requested from us or to give you access to what you need - for example, if:

You want to buy a piece of equipment or other item from us;
You want to register for our website, catalogue or email newsletter;
You want to ask us for user advice;
Responds to one of our advertising offers; or
Share your experience with a product or service;
You need EUJUICERS.HU for research, design, product distribution or marketing - for example, to communicate the latest offers;
It is necessary to protect the rights and property of EUJUICER.HU, any EUJUICERS.COM publication, or any EUJUCERS.HU user or any member of the community.
To reduce serious threats to the health and safety of individuals.
As required by law.

We will only collect information within the law and by fair means, and we will take steps to ensure that this information does not violate your privacy When we ask you for information, we will disclose the following:

Who we are and how you can contact us;
What information we need and why we collect it;
access to the personal data you have given us if you want to check or change it;
A law that requires us to collect; and
The main consequences (if any) if all or part of the information is not provided;

We usually collect personal information directly from you.

Sensitive information

Sensitive information is information that includes an individual's racial or ethnic origin, political opinions, political party membership, religious beliefs, philosophical beliefs, professional or trade association membership, sexual habits and beliefs, criminal record, or health status. EUJUICERS.HU does not collect sensitive information about you unless you choose to share it with us. For example, in a letter sent to us describing your experiences or concerns. When we collect data for research topics, such as "people's disease prevention habits", the information is usually collected anonymously and is only ever used together, for example when lobbying the government for better services, unless you consent to your identity being disclosed. Of course, you can always opt out of this type of information.

Anonymity

Where legal and practicable, we will give you the opportunity to keep your identity confidential when you contact or do business with EUJUICERS.COM. For example, you can browse the free areas of our website, respond to public inquiries or ask questions about your consumer rights without having to prove your identity. Either way, if you would like to purchase a EUJUICERS.HU product or service, inquire about information we have about you, purchase equipment directly from us, or participate in one of our sweepstakes, we may need certain personal information. In such cases, you may be required to provide certain information. When you participate in online, mail or telephone surveys, the information is usually collected anonymously and used only in groups, unless otherwise collected in special cases. You may, of course, choose not to contribute to the information. All data is collected in this way and is treated in strict confidence. We may also collect general demographic data so that we can compare the data set collected with ABS statistics to ensure that it is representative, but your identification is no more specific than your postcode and is never used on an individual basis. If you want to provide us with information about our products or services, others may be interested when we publish an article on this topic. If we want to use your experience and you have provided us with this information in a private communication (letter, fax, e-mail, telephone call, survey), we will always ask for your permission before publishing it. You always have the right to refuse or request anonymity. How we use and disclose personal information We do not use, disclose, or authorize the use or disclosure of personal information that identifies an individual, except in the following circumstances:

If you purchase something from us or respond to one of our advertisements, we may use the information you provide to deliver the information, products and/or services you have requested. For example, if you subscribe to the EUJUICERS.HU catalogue, we will send you the catalogue and additional notes. For buyers:
We can ask for your email address so we can send you our electronic newsletter - you can unsubscribe at any time
We report on related products and services provided by EUJUICERS.HU. For example, we may send you our new catalogue.
We invite you to take part in our research to improve EUJUICERS.HU products and services, for example by calling you on the phone and asking you how you liked the latest issue of our magazine that you subscribe to.
We invite you to participate in our survey on consumer products and services, for example, we will send you a survey about your experience with your bank.
We invite you to participate in our Home Test or other similar engagement programmes.

We may use information about you collected by other organisations to contact you with promotional offers about EUJUICERS.HU products and services. In this case, we will take all reasonable steps to ensure that you have consented to the use of your information in this way, and we will also provide you with the opportunity to opt-out of receiving further communications from EUJUICERS.HU. From time to time, we may use the information we hold about you to send you promotional offers, either addressed to you individually or attached to an existing product. These offers are sent with other EUJUICERS.HU publications and services. We will always provide you with the opportunity to opt-out of receiving further individually addressed promotional offers from EUJUICERS.HU. In the event that we disclose personal information you provide to an agency of EUJUICERS.HU (for example, for the purposes of data processing, data analysis, printing or mailing contracts), we will do so only to the extent required for the specific task for which we have contracted them and we will require them to treat it in confidence under terms and conditions that are detailed in the contract we have with them (between EUJUICERS.HU and the agency). Such agencies are required to return all original records to EUJUICERS.HU, return or securely destroy any copied records and ensure that employees are aware of their obligations of confidentiality and privacy. Information collected by EUJUICERS.HU will not be rented, sold or leased for use by any other organization or for any other purpose. EUJUICERS.HU does not transfer personal information about individuals to third parties or to other organisations in foreign countries.

Protection of your personal data

We will take all necessary steps to ensure that the personal information we hold about you is accurate, not excessive, accurate, complete and up to date. We will give you the opportunity to correct and update details whenever we contact you. In addition, you can contact us at any time during business hours to check or change your personal information. We protect our customers' data with a range of security measures: encryption, firewalls and/or computer network security systems, restricted access and building security systems. Personal data of our former customers is stored for a certain period of time after the customer relationship has ended, as required by law - for example, financial records must be kept for 7 years - and as part of the EUJUICERS.HU intellectual property base. During this time, we may contact you about EUJUICERS.HU products or services or to inquire why you have switched from EUJUICERS.HU. You may request that we stop contacting you at any time, either by indicating so on the material we send you or by contacting us directly.

Unsubscribe/cancellation

If you do not wish to receive further promotional material from EUJUICERS.COM in the future, you can do so by

By phone on 06-70/678-8728
By sending an e-mail to hu@eujuicers.com

To identify yourself, you will need to provide some necessary information, such as your name and address. Access: how to check or correct your personal data. If you are a subscriber or other customer of EUJUICERS.COM, you may request access to your personal data stored in the EUJUICERS.COM database. If you have any concerns about the personal data we hold about you, we encourage you to contact us. If you would like to see the personal information we hold about you, please contact us to request access:

Write to our Privacy Officer at the address 1 Kelemen László u. 2900 Komárom.

To help us identify you, please include the following details in your letter: your full name and address as it appears on our records, the daytime telephone number you can be reached at and your email address (if available), your subscription details and subscription number (if you know it) and/or your current order from us. As email is relatively less secure, please send this information by post or fax rather than email. Within 10 working days of receipt of your written request, we will send you by mail the information we hold about you. We will then amend or renew with you within a further 5 working days any information that we both agree is inaccurate, incomplete or out of date. It is highly unlikely that we will disagree with the changes you have requested, if we do, we will explain why and, if you wish, add a note to your information stating that you claim the information is inaccurate, incomplete or out of date. This service is free of charge.

How to update your data

For a simple update

call us on 06-70/678-8728 between 8:00 and 16:30 on weekdays
Send an email to hu@eujuicers.com

You are required to provide certain appropriate information to identify yourself - such as your name, address and telephone number, and, if you are a subscriber to the EUJUICERS.HU catalogue, your subscription number and e-mail address, and the answer to the "key question" in the case of your subscription to EUJUICERS.HU.

Changes to confidentiality

If there is a change to our privacy policy, we will bring it to your attention in our publications or services to which you have subscribed or purchased, or through our website.

Complaints

We are committed to handling promptly and appropriately any complaints you may have about our privacy practices regarding EUJUICERS.HU publications, services and practices or any EUJUICERS.HU related partners. If you believe that this confidentiality has been breached or is at risk, please notify us immediately in writing, stating your concerns. • Please contact us at the following address Kft. 2900 Komárom Kelemen László u. 1. Please do not contact us by e-mail regarding your specific complaint, as it is less secure. Please provide a telephone number where we can reach you during the day. We will contact you within one working day of receiving your complaint and will work with you to find a satisfactory solution to your problem within a few working days.

Information collected online

Our website does not contain any functionality that allows a third party to 'search back' to identify individuals by email address. We collect information on this website for your use. The information we collect allows us to track and analyse your overall use of EUJUICERS.HU, which helps us to improve the website in terms of the information we provide and the services and features you request. In addition, when we monitor your use of the website, we can check how many times you have visited our website in a given period. This information is kept strictly confidential and is only available to selected responsible EUJUICERS.HU staff, nor may it be used in the event that we experience unusually frequent website visits. Your name and address, as well as your user email address and password, are stored on our server, so you can access and change your details online. When you first join or register, these details are sent to you in an unencrypted email. When you register on the website for the first time or if you use the 'Forgot password' application, we will send you an email containing your password. We provide this service largely as a result of consumer demand, particularly for out-of-hours use. While the email may not be secure, we consider this to be a low risk procedure: it is unlikely that someone would 'steal' your secure password for your email address, and the worst that could happen is that someone would access your ID and change your password. Your credit card details cannot be accessed online, even with your ID and password, and should not cost you anything. In the event that someone manages to change your password and thus lock you out, you can call us and use the 'key question' to identify yourself and we will reset your password. We do not currently collect personal information about you from other websites.

Contact us

If you are a customer, we may contact you to inform you about changes to our services or other important information. When you join EUJUICERS.HU, you will receive an electronic newsletter from us containing news and updates about EUJUICERS.HU activities and other EUJUICERS.HU products. You can unsubscribe at any time. All e-mails we send you will contain the necessary information.

We do not send spam
We do not spam and will never share your email address with third parties, except with agencies we have contracted and if the information is necessary to deliver the products or services you have requested.

Cookies (cookies)

We use cookies in the following ways:

By ticking the Remember Me box, we offer the convenience of permanent cookie acceptance when you become a member or frequent visitor of EUJUICERS.HU. This will allow you to be properly greeted each time you visit the EUJUICERS.HU website, and you can remain logged in permanently so you can browse the website unhindered whenever you visit. If you wish, you can reject this cookie and turn it off after accepting it by clicking Logout in the Welcome window on the right hand side of each page.
We use a temporary cookie, in cases where you become a member or visitor to EUJUICERS.HU for the first time, at any time while you are changing any membership information, for your convenience, so you can avoid having to retype your username and password on each screen. This cookie disappears when you exit the browser.
When you decline the Remember Me cookie, if you are a member or frequent visitor, for your convenience we will use a temporary cookie on each visit to the website, so you can avoid having to type in your username and password each time you access your notes. This cookie disappears when you exit the browser.
When you visit the shop, we use a temporary cookie to track your purchases - for example, the juicer you buy or other pages you visit. This cookie disappears after 24 hours.

To access your account and make a purchase from the shop, you must accept temporary cookies. Note: If your browser is set to send you a notification when you receive a cookie, asking you if you accept it (Yes/No), please select Yes. Warning: to protect your privacy, if you are using a public computer, always log out or decline the Remember Me option after using the website.

Contribution from

By using this website, you consent to the collection and use of this information by EUJUICERS.HU.

Change your personal information online

EUJUICERS.HU takes all necessary steps to ensure that the personal information we hold about you is accurate and up to date. Your credit card number is protected by encryption and firewalls, so it is not accessible to others while it is being transmitted over the Internet. The encrypted data is transmitted using a secure 128-bit encryption (SSL) (standard Netscape browser, used by Microsoft for their Internet Explorer browser and some other browsers). Look for one or more of these "secure connection" flags in your browser:

A security alert window indicates that you are about to use a secure connection. Some browsers allow you to choose whether or not to display the window.
An SSL icon shows when you are using a secure connection.
The closing of an open padlock symbolizes when you are in a secure relationship.
The icon of a 'broken padlock' is replaced by an unbroken padlock.
A blue line runs across the top of the window.
The website address will change to another one starting with 'https' (check the 's').

Secure access

Security checkpoints are set up as part of the subscriber procedure. You will be asked to create a password and a security control question (your 'Key question') that only you can answer. IMPORTANT: KEEP YOUR PASSWORD SECRET AND DON'T FORGET IT! If you forget, click on 'Forgot password' on the login page. You can also send an e-mail to hu@eujuicers.com. You will need to provide your full name, address, email address and answer the Key question. When you log in, you will be asked to enter your password to protect your EUJUICERS.HU subscription. If you would like to change your password or other subscriber information, you can do so by clicking on My Profile in the Welcome window on the right hand side of the pages (you must be logged in to see this option). Please also contact us as described above so that we can update your details in our membership system. We will then ask you the Key question. Please notify us immediately at hu@eujuicers.com if you believe that someone has used your password or account without your permission.

Terms and Conditions (GTC)

I. Introduction

These General Terms and Conditions govern the rights and obligations of the contracting parties arising from the sales contract, which was concluded on the one hand by the Seller, as EUJ Kft. , [headquarters: 2900 Komárom, Kelemen László u. 1. (in the case of mailing, the registered office indicated below is the governing one), cg.: 11-09-024205, social tax number HU 25465035, the company is registered in the company register by the Chamber of Commerce of the Capital City Court, corporate form: limited liability company] (hereinafter: Seller ) and between the Buyer, with the fact that the goods that are the subject of the sale are sold in the online store maintained by the Seller (hereinafter: General Terms and Conditions ).

Seller’s contact information, registered office and mailing address:

EUJ Kereskedelmi Kft. (head office: 2900 Komárom, Kelmen László u. 1., registered office: 11-09-024205,

tax number: 25465035-2-11, EU tax number: HU25465035)
email: hu@eujuicers.com
contact by phone: 06-70 / 678 8728
Erste Bank Hungary Zrt.
HU33 11600006-00000000-76271890
www.eujuicers.hu

The General Terms and Conditions apply to the Buyer, who can be: a natural person or a legal entity. The Buyer is the natural person (legal entity) who www.eujuicers.hu. selected the goods on the website (hereinafter: Buyer and: Consumer ). During the order or registration process, the Buyer must accurately and truthfully provide all the data required for the order required by the Seller.

Pursuant to Government Decree 45/2014 (II. 26.) on the “Detailed rules of the contract between the consumer and the enterprise”, a contract between absentees is a consumer contract that, within the framework of a distance selling system organized for the provision of a product or service according to the contract, the parties simultaneously physically without his presence, they are concluded in such a way that, in order to conclude the contract, the contracting parties exclusively use a device enabling communication between absent parties (hereinafter: absentee contract ).

The parties to the contract agree that the Consumer, by placing an order with the Seller, accepts that these General Terms and Conditions apply to all purchases made in the online store /www.eujuicers.hu operated by the Seller. / are created on the website in relation to all the goods that the Seller offers for sale on the relevant website, including all legal relationships and possible complaints arising from the sales contract between the Seller and the Consumer (hereinafter: sales contract ) .

The General Terms and Conditions are an integral part of the sales contract. In the event that the Seller and the Consumer enter into a written sales contract with content that differs from the General Terms and Conditions, the parties consider the content of the sales contract to be governing over the General Terms and Conditions.

The product range of the online store operated by the Seller is generally considered to be an available product range, the Seller assumes no responsibility for the immediate availability of all listed goods. The Seller provides the approximate availability of the goods at www.eujuicers.hu. on its website.

II. Method of concluding the sales contract

An offer to conclude a sales contract is an e-mail message sent by the Consumer to the Seller and/or a form filled in and sent by the Consumer to the Seller available on the Seller’s website and/or a telephone order by the Buyer and/or sent by the Consumer to the Seller’s address is created in the form of a sent letter (hereinafter: order ).

The order must include:

data necessary to identify the Consumer (company name, registered office, company registration number, if the Buyer is a legal entity, possibly family and first name, permanent address, if the Buyer is a natural person)
type, type and quantity of goods
method of delivery of goods
the Consumer’s contact information (e.g. telephone number, fax, e-mail)
after the order has been sent, an automatic confirmation will be sent to the e-mail address indicated during the registration and order as a confirmation of the order.

In the case of parcel delivery, after placing the order, we will send an automatic confirmation of receipt of the order to the e-mail address provided by the Consumer. If required, we will send you any additional information regarding the order.

If the above e-mail was not delivered to you, please check the correctness of the e-mail address you entered during registration, you can change the registration data by clicking on the username menu item after logging in.

If your e-mail address was entered correctly and the automatic e-mail confirming the order was not delivered, please contact us at the e-mail address hu@eujuicers.com or the following phone number: 06-70/678 8728.

The Seller is bound to the Consumer by the range of goods displayed in the online store. The prices of the products shown in the online store include VAT. The delivery fee of the product also includes VAT. All promotions last while stocks last, unless otherwise stated for a specific product.

The sales contract is established as soon as the order accepted by the Seller is confirmed to the Consumer. An e-mail confirmation sent by the Seller to the Consumer, from which the acceptance of the order by the Seller can be determined, is considered acceptance of the order by the Seller.

The condition for the validity of an order by electronic means is the registration or the accurate and correct provision of all data required when sending the order. All sent orders will be confirmed electronically within 48 hours at the latest.

The order confirmation includes:

details of the Seller (company name, registered office, company registration number)
the description of the goods that are the subject of the sale
data on the purchase price of the goods
data on the fees for the delivery of goods, the time, method and conditions of the delivery of the goods, based on the place of delivery to the Consumer
information on payment terms

The product remains the property of the Seller until all payment obligations of the Consumer are fully met. During this time, the Consumer may not transfer the product to a third party or endanger the Seller’s property in any other way.

III. Method of payment of the purchase price

a.) in the case of state-run institutions (e.g. educational institutions, educational institutions, training centers, etc.), it is possible to pay the purchase price with a 14-day payment deadline based on an invoice.

b.) in the case of the private sector, payment by cash on delivery is possible. In the case of cash on delivery payment, the Consumer pays the purchase price of the goods, shipping costs or postage in cash upon receipt of the goods. With regard to the payment of the purchase price of the goods and the cost of installation, the Seller may call the Buyer on the basis of a payment request (advance invoice) after the conclusion of the sales contract, which includes the indication of the purchase price, the method of payment, the deadline for performance, or possibly the identification text of the payment. The Seller may make the execution of the order dependent on the fulfillment of the payment obligation specified in the previously indicated fee request (advance invoice) and the crediting of the consideration to the account.

Bank contact: Erste Bank Hungary Zrt.

HU33 11600006-00000000-76271890

ARC. Withdrawal from the contract

45/2014, effective from June 13, 2014. (II. 26.) Within the framework of the distance selling system according to the Government Decree, the Buyer has the right of withdrawal for sales to the Consumer as follows:

The buyer may withdraw from the contract without giving any reason within 14 working days of receiving the goods. In case of cancellation in writing, it shall be considered validated within the deadline if the Buyer sends his statement before the deadline. The Buyer is obliged to return the product to the Seller immediately and completely, the cost of the return shipment is borne by the Buyer. In connection with the immediate and complete return, the Buyer undertakes to return the product to the Seller no later than the fourteenth working day following the declaration of withdrawal, or to do everything possible to return the product, such as sending the product as a consignment.

The Seller is obliged to refund the amount paid by the Buyer within 14 days from the date of cancellation, but the Seller is entitled to withhold the repayment of the entire amount paid by the Buyer until the product has been returned or the Buyer has provided credible evidence that it has been returned. From the amount to be refunded, the seller is entitled to withhold the appropriate amount as compensation for damages resulting from improper use of the product and depreciation resulting from improper handling.

The consumer may not exercise the right of withdrawal in the case of a product which is tied to the person of the consumer, or which was produced based on the instructions or at the express request of the consumer, or which by its nature cannot be returned, especially in the case of the following products: audiovisual publications, software, software containing software devices, magazines, if their packaging has been opened, or products that have been put into use, assembled, and put into operation.

If the Seller cannot fulfill the contract concluded between those who are absent due to the fact that he is unable to send the ordered goods or provide the service, he will immediately inform the Consumer and within 14 days the Consumer is obliged to repay the already paid purchase price of the goods or the purchase price advance for, if the contracting parties do not agree on a different performance. The Seller is obliged to refund the purchase price to the Buyer’s account by bank transfer within the above-mentioned deadline, if the contracting parties do not agree otherwise.

The Seller has the right to withdraw from the sales contract in the event that the stock of goods is sold out, due to the inaccessibility of the goods, or if the manufacturer, supplier of the goods agreed in the contract, or its distributor has stopped production, or has made significant changes that do not allow the Seller to fulfill the contract, or if the Seller is unable to deliver the goods to the Buyer within the agreed deadline, purchase price, quality, and quantity, despite all efforts expected of him.

If the Consumer has already paid the purchase price advance or the purchase price of the withdrawn order in its full amount, this amount will be refunded to the Consumer’s account by bank transfer within 14 days of the cancellation of the order.

A. Remedy

Description of complaint handling options:

Consumers can report their complaints about the Seller’s activities at the Seller’s headquarters indicated above or at the following contact details:

National Data Protection and Freedom of Information Authority

1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Mailing address: 1530 Budapest, PO Box: 5.
Phone: +36 -1-391-1400
Fax: +36-1-391-1410
E-mail: ugyfelszolgalat@naih.hu

National Authority for Consumer Protection:

Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677

Or the contact information of the competent Regional Inspectorate, which is available at the following link:
http://www.nfh.hu/magyar/informaciok/elerheto/teruleti

VI. Contractual obligations

Az Eladó köteles a Fogyasztó részére, annak Eladó által visszaigazolt megrendelése alapján az árut a megállapodott mennyiségben, minőségben, határidőben átadni és köteles az árut csomagolni, vagy biztosítani az áruszállítást az áru állagának megóvása mellett.

Az Eladónak joga van a Fogyasztótól az áru vételárának hiánytalan, késedelem nélküli átvételére.

A Fogyasztó köteles a megvásárolt vagy a megrendelt árut átvenni, illetve az Eladó részére a megállapodás szerinti vételárat, a megadott határidőn belül megfizetni, ide értve az áruszállítással kapcsolatos költségeket is.

VII. Szállítási feltételek

Az áruszállítás az Eladó által üzemeltetett webes felületen feltüntetett feltételek szerint történik.

A megrendelt áru szállításának időtartama 1-3munkanap. A termék összeszerelt vagy szétszerelt állapotban kerül szállításra, az összeszerelési útmutatóval. A Fogyasztó értesítést kap, ha az áru szállítási határideje a 10 napot meghaladja. Amennyiben a szállítási idő meghosszabbodik, Fogyasztó idejében értesítést kap e-mailen, vagy telefonon keresztül az áruszállítás várható idejéről. Amennyiben a Fogyasztó olyan nagyobb mennyiségű árut rendel, amely áruk egy küldeménnyel kerülnek szállításra, a szállítási időtartam azon áru szerint kerül meghatározásra, amelynek szállítási ideje a leghosszabb.

In the event that it is not possible to deliver the ordered products at the same time, we will notify the Consumer of this in the manner indicated at the bottom of the invoice, according to which we can only deliver the ordered product later, or the product has sold out due to high demand. The postage is billed once.

The place of performance is the place of the customer, or was indicated in the confirmed order, if the contracting parties do not stipulate otherwise in the sales contract.

The consumer is obliged to receive the goods in a timely manner at the place of delivery. If the Consumer is late in taking over the goods, the Seller is entitled to charge HUF 300 per day as storage costs in connection with the storage of the goods.

If the Seller carries out the delivery of the goods to the place of performance, the Consumer is obliged to receive the goods personally or to ensure the receipt of the goods by a person authorized in the sales contract to receive the goods. If it becomes necessary to repeat the delivery of the goods due to the Consumer’s failure to appear at the place of fulfillment, the Consumer is responsible for the expenses incurred in this regard, especially the cost of re-delivery to the place of fulfillment, as well as the cost of storage according to the above. The goods are deemed to have been delivered and accepted upon delivery, as soon as they are physically handed over to the Consumer – or his authorized representative – as well as if the acceptance is refused.

Upon receiving the goods, the Consumer is obliged to check the integrity of the goods and their packaging. In the event that the Consumer notices that the goods or the packaging are damaged, he is obliged to immediately report this to the supplier and check the condition of the goods in his presence. If the Consumer notices that the goods are damaged, the defect must be recorded on the spot in a report, which the supplier confirms with his signature.

If the Consumer is more than 14 days late in taking over the goods, the Seller may withdraw from the sales contract and sell the goods to an authorized third party.

The original copy of the invoice including VAT is part of all shipments. The invoice also serves as a delivery and guarantee letter. In the event that the manufacturer also requires the warranty certificate during the complaint to validate the warranty, the warranty certificate is part of the product packaging.

VIII. Payment of purchase price

The Consumer is obliged to pay the purchase price of the goods specified in the sales contract to the Seller by bank transfer to the Seller’s account indicated in the confirmation of the order, including delivery costs, cash on delivery and courier service fees (hereinafter purchase price).

In the event that the Consumer pays the purchase price to the Seller by bank transfer, the date of payment is the day when the full amount of the purchase price is credited to the Seller’s bank account.

The consumer (in the case of the private sector) is obliged to pay the purchase price of the specified goods to the Seller within the time limit specified in the sales contract, but no later than upon receipt of the goods.

Bank contact: Erste Bank Hungary Zrt.

HU33 11600006-00000000-76271890

The customer (state-owned institutions) has a payment obligation according to the due date of the invoice.

In the event that the Consumer does not fully fulfill his obligation to pay the purchase price to the Seller within the deadline, the contracting parties agree that the Seller has the right to withdraw from the sales contract.

The purchase price of the goods does not include the costs of assembling the goods, the Seller is not obliged to provide these services, unless the sales contract provides otherwise.

IX. Warranty

151/2003 for sale. (IX. 22.) Under the government decree, consumer durables (products worth over HUF 10,000) are guaranteed a mandatory 12-month warranty. If the manufacturer undertakes more favorable warranty conditions for the consumer product than those contained in this regulation, the distributor’s rights based on the warranty are transferred to the consumer at the time the consumer contract is fulfilled. Warranty rights can be asserted by the owner of the consumer product, provided that he is considered a consumer. (Consumer: a person entering into a contract for a purpose outside the scope of economic or professional activity). The warranty period begins on the day the consumer product is handed over to the consumer.

The seller is released from his warranty obligation only if he proves that the cause of the defect arose after performance.

If the warranty request is valid, the Customer can request the replacement or repair of the product. If the Seller is unable to replace the product due to lack of stock, there is the possibility of repair. It is possible to request a price reduction or a refund of the purchase price in the event that it is not possible to replace or repair the product.

If, due to a malfunction of the product, the Buyer asserts its replacement request within three working days from the delivery of the product, the Seller is obliged to replace the product, provided that the malfunction prevents the intended use.

The warranty claim can be asserted by presenting a copy of the warranty card or the invoice issued by EUJ Kft., or the warranty/complaint data sheet. If there is no separate warranty card with the product, the invoice also serves as a warranty card. The cost of bringing the consumer product to service is borne by the Buyer.

X. Accessories Warranty

In the event of defective performance, the Customer may assert a warranty claim for accessories in accordance with the rules of the Civil Code. The buyer is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect.

In the case of a consumer contract, the buyer can enforce his warranty claims within 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. Beyond the two-year statute of limitations, the Buyer cannot assert his right to warranty for accessories.

The Buyer may request a repair or replacement in the case of asserting the accessory warranty right, unless the fulfillment of the demand chosen by the Buyer is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another demand. If the Buyer did not or could not ask for the repair or replacement, he can request a proportional reduction of the compensation or the Buyer can repair the defect at the company’s expense, or have it repaired by someone else or – as a last resort – withdraw from the contract.

The Buyer may transfer from his chosen accessory warranty right to another, but in this case the Buyer is obliged to bear the cost of the transfer, unless it was justified or the Seller gave a reason for it. Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim other than the notification of the defect if the Buyer proves that the product or service was provided by the Buyer. However, after six months from the date of performance, the Buyer is obliged to prove that the defect identified by the Buyer already existed at the time of the performance.

XI. Product warranty

Within the scope of the product warranty, the buyer can assert his warranty rights directly against the manufacturer or the dealer, within two years of the product being placed on the market by the manufacturer. After this deadline, the Customer loses this right.

It is important that due to the same defect, the Buyer cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other.

XII. Protection of personal data

Certain information and data are essential for order placement, purchase fulfillment, invoicing, warranty, and warranty contract. Without them, the order can be canceled and considered invalid. By using the website, the Customer assumes full responsibility for the authenticity and accuracy of the data provided. The Seller has a permanent right of access and correction to the data provided by the Buyer, in accordance with current European and national law. The Seller does not transfer personal data to third parties, except when the third party is a contractual subcontractor of the Seller (e.g. courier service) and is essential for the fulfillment of the purchase contract concluded with the Buyer, and if this is required by law or the authority.

GDPR – Data protection principles and data protection information for competition participants and natural person contractual partners

(on the way personal data is managed and the rights related to them)

Valid from May 25, 2018

1. Introduction and definitions

In the form of these principles and data protection information, we provide information to you, as the user of the purchase service, to all natural persons whose personal data may be processed in connection with the provision of the purchase service, including the persons involved in the preparation of the purchase service and the provision of the service, as well as the natural to our personal contractual partners – about the scope and method of processing their personal data, the purposes for which we process personal data, whether we transfer it to someone, and what rights natural persons have in relation to the processing of their personal data. These principles on the protection of natural persons with regard to the management of personal data and the free flow of such data, 2016.

These principles apply to the EUJ. Kft. (headquarters: Magyarország, 2900 Komárom Kelemen László u.1; hereinafter: “EUJ Kft.”) for the processing of personal data related to the purchase service; the Company manages your specific personal data and special data, defining the purposes and means of data management, so they are considered a data controller for these data (hereinafter individually: “Data Controller” or “Company”). The Company may share and process this data with its contractual partners; for the purpose of data processing, they have concluded data processing contracts with each other in accordance with Article 28 of the GDPR, on the basis of which they guarantee the protection of all the rights of the data subjects in relation to data processing.

Personal data: any information relating to an identified or identifiable natural person (hereinafter: “data subject”); a natural person can be identified directly or indirectly, in particular on the basis of an identifier such as a name, number, location data, online identifier or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person can be identified.

Special data: data on the basis of which your racial or ethnic origin, religion, political or worldview beliefs or trade union membership can be known, as well as information about your health or sex life, genetic data and biometric data for the unique identification of the person.

Contractual partner: the natural person with whom the Company has entered into a contract within the framework of its business-like economic activity.

Data management: any operation or set of operations performed on personal data or data files in an automated or non-automated manner, such as collection, recording, systematization, segmentation, storage, transformation or change, query, insight, use, communication, transmission, distribution or making accessible in any other way by item, coordination or connection, restriction, deletion or destruction.

Data processor: the natural or legal person, public authority, agency or any other body that processes personal data on behalf of the Data Controller.

Recipient: the natural or legal person, public authority, agency or any other body to whom the personal data is communicated, regardless of whether it is a third party. Public authorities that have access to personal data in accordance with the law of the member states within the framework of an individual investigation are not considered recipients; the handling of said data by these public authorities must be in accordance with applicable data protection rules for the purposes of data management.

Third party: the natural or legal person, public authority, agency or any other body that is not the same as the data subject, the Data Controller, the Data Processor or the persons who have been authorized to process personal data under the direct control of the Data Controller or Data Processor.

2. Types of personal data collected

During the establishment and existence of the contractual relationship, the Data Controller may manage your personal data, specifically those that you communicated to the Company before or during the existence of the contractual relationship in order to implement the contractual relationship (see below). In particular, the Data Controller handles the following types of personal data:

Identification data, such as your surname and first name, photograph, date of birth, personal identification number, gender;
contact details, such as your home address, mailing address, personal phone numbers and e-mail addresses, bank account details, payment details, the contact details of persons designated by you who should be contacted in an emergency.

3. Purpose and legal basis of processing personal data

The Data Controller collects and uses your personal data in order to fulfill the contract to be concluded or already concluded between you and the Company or for the purposes of an insurance contract. Data management is carried out in accordance with the provisions of Article 6 (1) point b) of the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free flow of such data), so is not bound by your consent.

In cases where the processing of personal data is not necessary for the fulfillment of the contract, the Data Controller may, in limited cases, expressly ask you to give your consent to the use of your personal data in a certain way. If the Data Controller requests your consent, you may refuse it in any case, and you are entitled to withdraw your given consent at any time.

Please note that in the case of processing the personal data of children under the age of 16 on the basis of consent, the consent given or approved by the person exercising parental supervision over the child is required.

For the sake of completeness, we point out that the Data Controller may also collect and use personal data (based on Article 6 of the GDPR, without consent) if it is necessary for other legitimate purposes, such as, for example:

exercising other legitimate interests of the Data Controller;
investigation into possible incidents or violations of legal obligations;
cases necessary to comply with laws and other legislation, such as the collection and provision of data in accordance with legal requirements or tax legislation, or at the request of the police;
on the basis of court permission or in the context of the exercise or protection of the Data Controller’s legal rights;
necessary cases due to the protection of your (or another person’s) vital interests.

4. Recipients of personal data

The Data Controller may also share your personal data with third parties – data processors – including:

those who deliver products or provide services to the Data Controller (for example, financial and legal advisors, other advisors, providers of data storage and information systems support);
other third parties, if the sharing of personal data is (1) based on your consent, or (2) necessary to (i) comply with legal obligations, (ii) prepare or file an actual or potential lawsuit, or with an actual or potential lawsuit to defend against, (iii) to protect your (or another person’s) vital interests or (iv) to fulfill contracts between the Data Controller and third parties.

The Data Controller may also disclose your personal data (including special data) to its contractual partners.

5. Transfer of personal data outside the European Economic Area

We do not transfer personal data to third countries or international companies.

6. Duration of data storage

We store your personal data only for the time necessary to achieve the goals set out in these principles and data protection information (or other goals communicated to you) or for the time set in contracts concluded with third parties, relevant laws, or other internal regulations of the Company.

Above all, the Data Controller strives to ensure that your personal data is stored and – if necessary – securely deleted or destroyed in accordance with the Data Controller’s internal regulations and legal requirements.

7. Your data protection rights

As a data subject, you have the following rights:

the right to access your personal data (Article 15 of the GDPR),
the right to correct personal data (Article 16 of the GDPR),
the right to delete personal data (Article 17 of the GDPR),
the right to restrict data processing (Article 18 of the GDPR),
the right to data portability (Article 20 of the GDPR),
the right to object to data processing (Article 21 of the GDPR),
the right to exemption from automated decision-making,
the right to withdraw consent to data management,
the right to complain to the following authorities:

National Data Protection and Freedom of Information Authority, having its seat at: H-1125 Budapest, Szilágyi Erzsébet fasor 22/c, Hungary, phone: +36 1 391 1400, +36 1 391 1410, ugyfelszolgalat@naih.hu

Please note that restrictions and exceptions may apply to the enforcement of the above rights of the data subject. In the event that you file a claim, the Data Controller will endeavor to cooperate and discuss possible exceptions and limitations with you. If you have any questions about your rights, or if you wish to make a request to exercise the rights regarding personal data defined in these principles, please contact the contact persons listed below in writing.

8. Contact details of the data controller

If you have any questions or comments regarding this information sheet or the data protection procedures of the Data Controller, please feel free to contact us at: hu@eujuicers.com

The Data Controller is entitled to modify the text of these principles and data protection information at any time by publishing the new version on its website.

Information about the order

Eujuicers line: 06-70/678-8728,
Email: hu@eujuicers.com
Company details:
EUJ Ltd
László Kelemen u. 1.
2900 Komárom
Company registration number: 11-09-024205
Tax number: 25465035-2-11
Community tax number: HU25465035
Data management registration number: NAIH-95588/2016

General information about the order:

The order can be placed electronically via the Internet at www.eujuicers.hu, but we are also happy to help you on the Eujuicers line.
You can browse the website freely without registration.

No separate registration is required to place an order. The system automatically registers you for your first order. You can collect the devices by clicking the ‘buy’ button below the product. You can see the contents of the basket in the menu on the right. Here you can also monitor the product type, price and value.

Customer data:

As the first step of the order, the very first data we ask for is an e-mail address. (if you are not yet a registered user) This is also important because we send notifications about the order here. Please enter an exact address, as we are unable to correct this.

Billing data: Please fill in all sections marked with a red asterisk. If you also provide company data, the invoice will be issued automatically. (The customer’s name will not appear on the invoice.)

Shipping information:

If the billing address is the same as the shipping address, clicking the button next to the address will automatically copy it. Please also check this if you want to pick up the ordered products in person. In any case, please provide accurate data as a delivery address so that the courier can find it as easily as possible.

You can state your other requests and needs regarding delivery in the comments section.

It is possible to correct data entry errors by contacting customer service before completing the order.

General information about prices:

The prices shown in the store are valid gross consumer prices!

If the price is displayed incorrectly due to technical reasons, the order will not be considered valid. To avoid this, we will contact you by phone after placing the order!

In any case, ask for information about the devices before purchasing, because we can only take back or exchange unpacked and used (perfectly functioning) devices with a 10% depreciation charge.

Orders are processed on weekdays. We also accept orders placed electronically on weekends, but we do not undertake deliveries on weekends and on weekends. We do not charge packaging costs.

Delivery and payment terms:

The goods ordered on our website are delivered by courier service within 48 hours on working days, or you can pick up the ordered product in person at our showroom after placing the order.

Delivery throughout the country is free for orders over HUF 129,990. For orders worth HUF 129,990, the shipping cost is HUF 1,990. Free delivery applies to one-time delivery of the product.

Payment methods:

Cash on delivery: in the case of cash on delivery, the payment is made to the courier service upon receipt of the product, in cash.
Advance payment: before delivery, by bank transfer to our bank account number on the account.

Warranty:

We provide a guarantee for all products. The length of the warranty varies from product to product, so this is included in the warranty letter.

Warranty:

The warranty claim can be asserted with the warranty card, because the Buyer must prove the fact of the purchase without any doubt. A warranty claim cannot be asserted if the fault is abnormal or the result of use other than what is stated in the operating instructions, improper transport or storage, or is the result of a cause outside the device, or the device has already been repaired by someone other than the specialist services listed in the warranty letter, or if the repair of the device becomes impossible for reasons beyond the manufacturer’s, seller’s or service’s scope of operation. The seller’s warranty and guarantee responsibilities are governed by the Civil Code and Decree 49/2003.(VII.30.)GKM.

The warranty period begins with the actual delivery, handover of the product to the Buyer, or commissioning of the device.
151/2003 covers the scope of consumer durables. (IX.22.) Government Decree Annex and GKM Decree 49/2003 (VII.30.), for which the law prescribes a mandatory warranty period of one year.

1, in the event of defective performance, the consumer may primarily – according to his choice – demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible, or if it would result in disproportionate additional costs for the obligee compared to the fulfillment of the other warranty claim, taking into account the supplied item its value represented in flawless condition, the gravity of the breach of contract, and the inconvenience caused to the consumer by fulfilling the warranty right. b, if he has no right to either repair or replacement, or if the obligee has not undertaken the repair or replacement or is unable to fulfill this obligation under the conditions set out in paragraph (2), he may – at his option – request an appropriate price reduction or withdraw from the contract. If, due to the failure of the consumer product, the consumer asserts a replacement request within 3 working days from the date of purchase – commissioning – the distributor cannot claim disproportionate additional costs, but is obliged to replace the consumer product. 2. The repair or replacement must be carried out within an appropriate period of time without causing significant inconvenience to the consumer, taking into account the characteristics of the goods and the purpose expected by the consumer. The obligee must endeavor to carry out the repair or replacement within a maximum of 15 days. During the repair, only new parts may be installed in the consumer product. 3. If the obligee does not undertake to repair the matter within the appropriate deadline, or does not perform it, the entitled person may correct the defect at the expense of the obligee himself or have someone else correct it.

In all cases, the scope of the warranty rights for individual products is governed by the provisions of the warranty certificate.

During the warranty period, the Operator undertakes to repair the defective product in accordance with the warranty certificate, if it is not possible to replace it, or it is possible to request a price reduction or to cancel. There is no room for cancellation due to an insignificant error.

The warranty obligation does not apply to defects that occurred after completion. The warranty does not affect the Buyer’s statutory warranty rights. The Customer can find out about the place of repair on the warranty card of the given product or at the Customer Service of the Operator.

In all cases, the scope of the warranty rights for individual products is governed by the provisions of the warranty certificate.

Warranty:

A szavatosság az eladó hibás teljesítésért való felelősségét jelenti. Hibás a teljesítés, ha a termék – a teljesítés időpontjában – nem felel meg a jogszabályban, vagy a szerződésben meghatározott tulajdonságoknak. Hibás teljesítés miatt kérhetjük a termék kijavítását vagy kicserélését amelyek közül – főszabály szerint – választhatunk. Nincs mód a választásra, ha a választott szavatossági igény teljesítése lehetetlen. Van lehetőség még árleszállításra és az elállásra. A kijavítást vagy kicserélést a fogyasztónak okozott jelentős kényelmetlenség nélkül kell elvégezni törekedve arra, hogy a kijavítás vagy kicserélés legfeljebb tizenöt napot vegyen igénybe. A forgalmazó a fogyasztó kifogásáról jegyzőkönyvet köteles felvenni, amelyből egy másolatot a fogyasztónak át kell adni. Javításra az árut az eladó elismervény ellenében veszi át. A teljesítés időpontjától számított kétéves elévülési határidő alatt érvényesíthető a szavatossági igény. A Polgári Törvénykönyv szerint a jogosult a teljesítés időpontjától számított hat hónapos elévülési határidő alatt érvényesítheti szavatossági jogait. Az eladó szavatossági és jótállási felelősségére a Ptk-ban és a 49/2003.(VII.30.)GKM rendeletben foglaltak az irányadóak.

The right to withdraw from the purchase:

If you wish to cancel the purchase after receiving the product, you can do so in the following way:

The buyer (only a natural person acting outside the scope of his profession, occupation or business activity) may cancel the purchase without giving any reason within 14 days (calendar day) after receiving the goods. 45/2014 on the method of this. (II.26.), which applies to the contract between the business and the consumer.

The consumer can exercise the right of withdrawal from the day he received the goods. We will refund the full purchase price only if the device is returned undamaged and with complete contents. If you wish to exercise your right of withdrawal, you can do so in WRITING by contacting one of our customer service contacts, with a clear statement. Declaration sample)

In the event of cancellation, the consumer must return the ordered product without undue delay, but no later than within 14 days from the date of notification of cancellation. Our customer must take care of returning the product. You can return the ordered product to our premises by mail, courier or in person. The costs incurred in connection with the return shall be borne by the Buyer. Our company does not accept packages sent with cash on delivery or by postage. Apart from the cost of return shipping, no other costs are charged to the Buyer.

In the event of a right to cancel the purchase, we can deliver the device for a fee of HUF 3,990.

Please ensure that the product is used as intended, because the Buyer is responsible for compensation for damages resulting from improper use. The returned package is taken back by the employees of our company and a report is issued. If the returned package has the accessories, accessories and documentation found in the factory packaging, the purchase price can be reimbursed. Eujuicers.hu will refund the purchase price to the buyer in full, in accordance with the applicable legislation, immediately after receiving the package, but within 14 days at the latest.

The consumer can be held responsible for the decrease in value of the product, if it occurred due to use exceeding the use necessary to determine the nature and properties of the product.

The customer’s right of withdrawal is regulated by Government Decree 45/2014 (II. 26.)

You can find the absence of the right of withdrawal and the range of exceptional products here:

There is no possibility of cancellation of products that by their nature (for reasons of hygiene or health) cannot be returned.

www.nfh.hu/magyar/hasznos/vasarlas/internetes/elallasi_hianya.html

An important quote from the website of the National Consumer Protection Authority found in the link:

“It is important to know that we can also return products that cannot be returned for hygiene or health reasons, if the packaging and protective film have not yet been opened, i.e. the product has not yet been used.”

The provisions of this point apply only to our customers (consumers) who enter into contracts for purposes outside the scope of economic or professional activity.

Data protection:

EUJ Kft. hereby informs you that your data will be stored in order to fulfill the contract and to later prove the terms of the contract. Your data will not be passed on to third parties. When handling your data, we act in accordance with the Data Protection Act.

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