Beneolive Extra Virgin olive oils are produced in the “Vega Baja del Segura” region, known as the “Garden of Europe”.
Only 20 km from the Mediterranean Sea, surrounded by orange and lemon trees, their olive trees are cultivated with special care, which is expressed in every way in Beneolivo’s work philosophy. Authenticity, originality, expression, aroma and, above all, a passion for small things harmoniously combine to produce high quality oils.
These General Terms and Conditions govern the rights and obligations of the contracting parties arising from the sales contract, which was concluded on the one hand by the Seller, as EUJ Kft. , [headquarters: 2900 Komárom, Kelemen László u. 1. (in the case of mailing, the registered office indicated below is the governing one), cg.: 11-09-024205, social tax number HU 25465035, the company is registered in the company register by the Chamber of Commerce of the Capital City Court, corporate form: limited liability company] (hereinafter: Seller ) and between the Buyer, with the fact that the goods that are the subject of the sale are sold in the online store maintained by the Seller (hereinafter: General Terms and Conditions ).
Seller’s contact information, registered office and mailing address:
EUJ Kereskedelmi Kft. (head office: 2900 Komárom, Kelmen László u. 1., registered office: 11-09-024205,
The General Terms and Conditions apply to the Buyer, who can be: a natural person or a legal entity. The Buyer is the natural person (legal entity) who www.eujuicers.hu. selected the goods on the website (hereinafter: Buyer and: Consumer ). During the order or registration process, the Buyer must accurately and truthfully provide all the data required for the order required by the Seller.
Pursuant to Government Decree 45/2014 (II. 26.) on the “Detailed rules of the contract between the consumer and the enterprise”, a contract between absentees is a consumer contract that, within the framework of a distance selling system organized for the provision of a product or service according to the contract, the parties simultaneously physically without his presence, they are concluded in such a way that, in order to conclude the contract, the contracting parties exclusively use a device enabling communication between absent parties (hereinafter: absentee contract ).
The parties to the contract agree that the Consumer, by placing an order with the Seller, accepts that these General Terms and Conditions apply to all purchases made in the online store /www.eujuicers.hu operated by the Seller. / are created on the website in relation to all the goods that the Seller offers for sale on the relevant website, including all legal relationships and possible complaints arising from the sales contract between the Seller and the Consumer (hereinafter: sales contract ) .
The General Terms and Conditions are an integral part of the sales contract. In the event that the Seller and the Consumer enter into a written sales contract with content that differs from the General Terms and Conditions, the parties consider the content of the sales contract to be governing over the General Terms and Conditions.
The product range of the online store operated by the Seller is generally considered to be an available product range, the Seller assumes no responsibility for the immediate availability of all listed goods. The Seller provides the approximate availability of the goods at www.eujuicers.hu. on its website.
An offer to conclude a sales contract is an e-mail message sent by the Consumer to the Seller and/or a form filled in and sent by the Consumer to the Seller available on the Seller’s website and/or a telephone order by the Buyer and/or sent by the Consumer to the Seller’s address is created in the form of a sent letter (hereinafter: order ).
The order must include:
In the case of parcel delivery, after placing the order, we will send an automatic confirmation of receipt of the order to the e-mail address provided by the Consumer. If required, we will send you any additional information regarding the order.
If the above e-mail was not delivered to you, please check the correctness of the e-mail address you entered during registration, you can change the registration data by clicking on the username menu item after logging in.
If your e-mail address was entered correctly and the automatic e-mail confirming the order was not delivered, please contact us at the e-mail address hu@eujuicers.com or the following phone number: 06-70/678 8728.
The Seller is bound to the Consumer by the range of goods displayed in the online store. The prices of the products shown in the online store include VAT. The delivery fee of the product also includes VAT. All promotions last while stocks last, unless otherwise stated for a specific product.
The sales contract is established as soon as the order accepted by the Seller is confirmed to the Consumer. An e-mail confirmation sent by the Seller to the Consumer, from which the acceptance of the order by the Seller can be determined, is considered acceptance of the order by the Seller.
The condition for the validity of an order by electronic means is the registration or the accurate and correct provision of all data required when sending the order. All sent orders will be confirmed electronically within 48 hours at the latest.
The order confirmation includes:
The product remains the property of the Seller until all payment obligations of the Consumer are fully met. During this time, the Consumer may not transfer the product to a third party or endanger the Seller’s property in any other way.
a.) in the case of state-run institutions (e.g. educational institutions, educational institutions, training centers, etc.), it is possible to pay the purchase price with a 14-day payment deadline based on an invoice.
b.) in the case of the private sector, payment by cash on delivery is possible. In the case of cash on delivery payment, the Consumer pays the purchase price of the goods, shipping costs or postage in cash upon receipt of the goods. With regard to the payment of the purchase price of the goods and the cost of installation, the Seller may call the Buyer on the basis of a payment request (advance invoice) after the conclusion of the sales contract, which includes the indication of the purchase price, the method of payment, the deadline for performance, or possibly the identification text of the payment. The Seller may make the execution of the order dependent on the fulfillment of the payment obligation specified in the previously indicated fee request (advance invoice) and the crediting of the consideration to the account.
Bank contact: Erste Bank Hungary Zrt.
HU33 11600006-00000000-76271890
45/2014, effective from June 13, 2014. (II. 26.) Within the framework of the distance selling system according to the Government Decree, the Buyer has the right of withdrawal for sales to the Consumer as follows:
The buyer may withdraw from the contract without giving any reason within 14 working days of receiving the goods. In case of cancellation in writing, it shall be considered validated within the deadline if the Buyer sends his statement before the deadline. The Buyer is obliged to return the product to the Seller immediately and completely, the cost of the return shipment is borne by the Buyer. In connection with the immediate and complete return, the Buyer undertakes to return the product to the Seller no later than the fourteenth working day following the declaration of withdrawal, or to do everything possible to return the product, such as sending the product as a consignment.
The Seller is obliged to refund the amount paid by the Buyer within 14 days from the date of cancellation, but the Seller is entitled to withhold the repayment of the entire amount paid by the Buyer until the product has been returned or the Buyer has provided credible evidence that it has been returned. From the amount to be refunded, the seller is entitled to withhold the appropriate amount as compensation for damages resulting from improper use of the product and depreciation resulting from improper handling.
The consumer may not exercise the right of withdrawal in the case of a product which is tied to the person of the consumer, or which was produced based on the instructions or at the express request of the consumer, or which by its nature cannot be returned, especially in the case of the following products: audiovisual publications, software, software containing software devices, magazines, if their packaging has been opened, or products that have been put into use, assembled, and put into operation.
If the Seller cannot fulfill the contract concluded between those who are absent due to the fact that he is unable to send the ordered goods or provide the service, he will immediately inform the Consumer and within 14 days the Consumer is obliged to repay the already paid purchase price of the goods or the purchase price advance for, if the contracting parties do not agree on a different performance. The Seller is obliged to refund the purchase price to the Buyer’s account by bank transfer within the above-mentioned deadline, if the contracting parties do not agree otherwise.
The Seller has the right to withdraw from the sales contract in the event that the stock of goods is sold out, due to the inaccessibility of the goods, or if the manufacturer, supplier of the goods agreed in the contract, or its distributor has stopped production, or has made significant changes that do not allow the Seller to fulfill the contract, or if the Seller is unable to deliver the goods to the Buyer within the agreed deadline, purchase price, quality, and quantity, despite all efforts expected of him.
If the Consumer has already paid the purchase price advance or the purchase price of the withdrawn order in its full amount, this amount will be refunded to the Consumer’s account by bank transfer within 14 days of the cancellation of the order.
Description of complaint handling options:
Consumers can report their complaints about the Seller’s activities at the Seller’s headquarters indicated above or at the following contact details:
National Data Protection and Freedom of Information Authority
1125 Budapest, Szilágyi Erzsébet fasor 22/C.
Mailing address: 1530 Budapest, PO Box: 5.
Phone: +36 -1-391-1400
Fax: +36-1-391-1410
E-mail: ugyfelszolgalat@naih.hu
National Authority for Consumer Protection:
Address: 1088 Budapest, József krt. 6.
Mailing address: 1428 Budapest, PF: 20.
Central telephone number: +36 1 459 4800
Fax number: +36 1 210 4677
Or the contact information of the competent Regional Inspectorate, which is available at the following link:
http://www.nfh.hu/magyar/informaciok/elerheto/teruleti
Az Eladó köteles a Fogyasztó részére, annak Eladó által visszaigazolt megrendelése alapján az árut a megállapodott mennyiségben, minőségben, határidőben átadni és köteles az árut csomagolni, vagy biztosítani az áruszállítást az áru állagának megóvása mellett.
Az Eladónak joga van a Fogyasztótól az áru vételárának hiánytalan, késedelem nélküli átvételére.
A Fogyasztó köteles a megvásárolt vagy a megrendelt árut átvenni, illetve az Eladó részére a megállapodás szerinti vételárat, a megadott határidőn belül megfizetni, ide értve az áruszállítással kapcsolatos költségeket is.
Az áruszállítás az Eladó által üzemeltetett webes felületen feltüntetett feltételek szerint történik.
A megrendelt áru szállításának időtartama 1-3munkanap. A termék összeszerelt vagy szétszerelt állapotban kerül szállításra, az összeszerelési útmutatóval. A Fogyasztó értesítést kap, ha az áru szállítási határideje a 10 napot meghaladja. Amennyiben a szállítási idő meghosszabbodik, Fogyasztó idejében értesítést kap e-mailen, vagy telefonon keresztül az áruszállítás várható idejéről. Amennyiben a Fogyasztó olyan nagyobb mennyiségű árut rendel, amely áruk egy küldeménnyel kerülnek szállításra, a szállítási időtartam azon áru szerint kerül meghatározásra, amelynek szállítási ideje a leghosszabb.
In the event that it is not possible to deliver the ordered products at the same time, we will notify the Consumer of this in the manner indicated at the bottom of the invoice, according to which we can only deliver the ordered product later, or the product has sold out due to high demand. The postage is billed once.
The place of performance is the place of the customer, or was indicated in the confirmed order, if the contracting parties do not stipulate otherwise in the sales contract.
The consumer is obliged to receive the goods in a timely manner at the place of delivery. If the Consumer is late in taking over the goods, the Seller is entitled to charge HUF 300 per day as storage costs in connection with the storage of the goods.
If the Seller carries out the delivery of the goods to the place of performance, the Consumer is obliged to receive the goods personally or to ensure the receipt of the goods by a person authorized in the sales contract to receive the goods. If it becomes necessary to repeat the delivery of the goods due to the Consumer’s failure to appear at the place of fulfillment, the Consumer is responsible for the expenses incurred in this regard, especially the cost of re-delivery to the place of fulfillment, as well as the cost of storage according to the above. The goods are deemed to have been delivered and accepted upon delivery, as soon as they are physically handed over to the Consumer – or his authorized representative – as well as if the acceptance is refused.
Upon receiving the goods, the Consumer is obliged to check the integrity of the goods and their packaging. In the event that the Consumer notices that the goods or the packaging are damaged, he is obliged to immediately report this to the supplier and check the condition of the goods in his presence. If the Consumer notices that the goods are damaged, the defect must be recorded on the spot in a report, which the supplier confirms with his signature.
If the Consumer is more than 14 days late in taking over the goods, the Seller may withdraw from the sales contract and sell the goods to an authorized third party.
The original copy of the invoice including VAT is part of all shipments. The invoice also serves as a delivery and guarantee letter. In the event that the manufacturer also requires the warranty certificate during the complaint to validate the warranty, the warranty certificate is part of the product packaging.
The Consumer is obliged to pay the purchase price of the goods specified in the sales contract to the Seller by bank transfer to the Seller’s account indicated in the confirmation of the order, including delivery costs, cash on delivery and courier service fees (hereinafter purchase price).
In the event that the Consumer pays the purchase price to the Seller by bank transfer, the date of payment is the day when the full amount of the purchase price is credited to the Seller’s bank account.
The consumer (in the case of the private sector) is obliged to pay the purchase price of the specified goods to the Seller within the time limit specified in the sales contract, but no later than upon receipt of the goods.
Bank contact: Erste Bank Hungary Zrt.
HU33 11600006-00000000-76271890
The customer (state-owned institutions) has a payment obligation according to the due date of the invoice.
In the event that the Consumer does not fully fulfill his obligation to pay the purchase price to the Seller within the deadline, the contracting parties agree that the Seller has the right to withdraw from the sales contract.
The purchase price of the goods does not include the costs of assembling the goods, the Seller is not obliged to provide these services, unless the sales contract provides otherwise.
151/2003 for sale. (IX. 22.) Under the government decree, consumer durables (products worth over HUF 10,000) are guaranteed a mandatory 12-month warranty. If the manufacturer undertakes more favorable warranty conditions for the consumer product than those contained in this regulation, the distributor’s rights based on the warranty are transferred to the consumer at the time the consumer contract is fulfilled. Warranty rights can be asserted by the owner of the consumer product, provided that he is considered a consumer. (Consumer: a person entering into a contract for a purpose outside the scope of economic or professional activity). The warranty period begins on the day the consumer product is handed over to the consumer.
The seller is released from his warranty obligation only if he proves that the cause of the defect arose after performance.
If the warranty request is valid, the Customer can request the replacement or repair of the product. If the Seller is unable to replace the product due to lack of stock, there is the possibility of repair. It is possible to request a price reduction or a refund of the purchase price in the event that it is not possible to replace or repair the product.
If, due to a malfunction of the product, the Buyer asserts its replacement request within three working days from the delivery of the product, the Seller is obliged to replace the product, provided that the malfunction prevents the intended use.
The warranty claim can be asserted by presenting a copy of the warranty card or the invoice issued by EUJ Kft., or the warranty/complaint data sheet. If there is no separate warranty card with the product, the invoice also serves as a warranty card. The cost of bringing the consumer product to service is borne by the Buyer.
In the event of defective performance, the Customer may assert a warranty claim for accessories in accordance with the rules of the Civil Code. The buyer is obliged to report the defect immediately after its discovery, but no later than within two months from the discovery of the defect.
In the case of a consumer contract, the buyer can enforce his warranty claims within 2 years from the date of receipt, for product defects that already existed at the time of delivery of the product. Beyond the two-year statute of limitations, the Buyer cannot assert his right to warranty for accessories.
The Buyer may request a repair or replacement in the case of asserting the accessory warranty right, unless the fulfillment of the demand chosen by the Buyer is impossible or would involve disproportionate additional costs for the company compared to the fulfillment of another demand. If the Buyer did not or could not ask for the repair or replacement, he can request a proportional reduction of the compensation or the Buyer can repair the defect at the company’s expense, or have it repaired by someone else or – as a last resort – withdraw from the contract.
The Buyer may transfer from his chosen accessory warranty right to another, but in this case the Buyer is obliged to bear the cost of the transfer, unless it was justified or the Seller gave a reason for it. Within six months from the date of delivery, there is no other condition for validating the accessory warranty claim other than the notification of the defect if the Buyer proves that the product or service was provided by the Buyer. However, after six months from the date of performance, the Buyer is obliged to prove that the defect identified by the Buyer already existed at the time of the performance.
Within the scope of the product warranty, the buyer can assert his warranty rights directly against the manufacturer or the dealer, within two years of the product being placed on the market by the manufacturer. After this deadline, the Customer loses this right.
It is important that due to the same defect, the Buyer cannot assert a claim for accessory warranty and product warranty at the same time, in parallel with each other.
Certain information and data are essential for order placement, purchase fulfillment, invoicing, warranty, and warranty contract. Without them, the order can be canceled and considered invalid. By using the website, the Customer assumes full responsibility for the authenticity and accuracy of the data provided. The Seller has a permanent right of access and correction to the data provided by the Buyer, in accordance with current European and national law. The Seller does not transfer personal data to third parties, except when the third party is a contractual subcontractor of the Seller (e.g. courier service) and is essential for the fulfillment of the purchase contract concluded with the Buyer, and if this is required by law or the authority.
GDPR – Data protection principles and data protection information for competition participants and natural person contractual partners
(on the way personal data is managed and the rights related to them)
Valid from May 25, 2018
In the form of these principles and data protection information, we provide information to you, as the user of the purchase service, to all natural persons whose personal data may be processed in connection with the provision of the purchase service, including the persons involved in the preparation of the purchase service and the provision of the service, as well as the natural to our personal contractual partners – about the scope and method of processing their personal data, the purposes for which we process personal data, whether we transfer it to someone, and what rights natural persons have in relation to the processing of their personal data. These principles on the protection of natural persons with regard to the management of personal data and the free flow of such data, 2016.
These principles apply to the EUJ. Kft. (headquarters: Magyarország, 2900 Komárom Kelemen László u.1; hereinafter: “EUJ Kft.”) for the processing of personal data related to the purchase service; the Company manages your specific personal data and special data, defining the purposes and means of data management, so they are considered a data controller for these data (hereinafter individually: “Data Controller” or “Company”). The Company may share and process this data with its contractual partners; for the purpose of data processing, they have concluded data processing contracts with each other in accordance with Article 28 of the GDPR, on the basis of which they guarantee the protection of all the rights of the data subjects in relation to data processing.
Personal data: any information relating to an identified or identifiable natural person (hereinafter: “data subject”); a natural person can be identified directly or indirectly, in particular on the basis of an identifier such as a name, number, location data, online identifier or one or more factors relating to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person can be identified.
Special data: data on the basis of which your racial or ethnic origin, religion, political or worldview beliefs or trade union membership can be known, as well as information about your health or sex life, genetic data and biometric data for the unique identification of the person.
Contractual partner: the natural person with whom the Company has entered into a contract within the framework of its business-like economic activity.
Data management: any operation or set of operations performed on personal data or data files in an automated or non-automated manner, such as collection, recording, systematization, segmentation, storage, transformation or change, query, insight, use, communication, transmission, distribution or making accessible in any other way by item, coordination or connection, restriction, deletion or destruction.
Data processor: the natural or legal person, public authority, agency or any other body that processes personal data on behalf of the Data Controller.
Recipient: the natural or legal person, public authority, agency or any other body to whom the personal data is communicated, regardless of whether it is a third party. Public authorities that have access to personal data in accordance with the law of the member states within the framework of an individual investigation are not considered recipients; the handling of said data by these public authorities must be in accordance with applicable data protection rules for the purposes of data management.
Third party: the natural or legal person, public authority, agency or any other body that is not the same as the data subject, the Data Controller, the Data Processor or the persons who have been authorized to process personal data under the direct control of the Data Controller or Data Processor.
2. Types of personal data collected
During the establishment and existence of the contractual relationship, the Data Controller may manage your personal data, specifically those that you communicated to the Company before or during the existence of the contractual relationship in order to implement the contractual relationship (see below). In particular, the Data Controller handles the following types of personal data:
3. Purpose and legal basis of processing personal data
The Data Controller collects and uses your personal data in order to fulfill the contract to be concluded or already concluded between you and the Company or for the purposes of an insurance contract. Data management is carried out in accordance with the provisions of Article 6 (1) point b) of the GDPR (Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free flow of such data), so is not bound by your consent.
In cases where the processing of personal data is not necessary for the fulfillment of the contract, the Data Controller may, in limited cases, expressly ask you to give your consent to the use of your personal data in a certain way. If the Data Controller requests your consent, you may refuse it in any case, and you are entitled to withdraw your given consent at any time.
Please note that in the case of processing the personal data of children under the age of 16 on the basis of consent, the consent given or approved by the person exercising parental supervision over the child is required.
For the sake of completeness, we point out that the Data Controller may also collect and use personal data (based on Article 6 of the GDPR, without consent) if it is necessary for other legitimate purposes, such as, for example:
4. Recipients of personal data
The Data Controller may also share your personal data with third parties – data processors – including:
The Data Controller may also disclose your personal data (including special data) to its contractual partners.
5. Transfer of personal data outside the European Economic Area
We do not transfer personal data to third countries or international companies.
6. Duration of data storage
We store your personal data only for the time necessary to achieve the goals set out in these principles and data protection information (or other goals communicated to you) or for the time set in contracts concluded with third parties, relevant laws, or other internal regulations of the Company.
Above all, the Data Controller strives to ensure that your personal data is stored and – if necessary – securely deleted or destroyed in accordance with the Data Controller’s internal regulations and legal requirements.
7. Your data protection rights
As a data subject, you have the following rights:
National Data Protection and Freedom of Information Authority, having its seat at: H-1125 Budapest, Szilágyi Erzsébet fasor 22/c, Hungary, phone: +36 1 391 1400, +36 1 391 1410, ugyfelszolgalat@naih.hu
Please note that restrictions and exceptions may apply to the enforcement of the above rights of the data subject. In the event that you file a claim, the Data Controller will endeavor to cooperate and discuss possible exceptions and limitations with you. If you have any questions about your rights, or if you wish to make a request to exercise the rights regarding personal data defined in these principles, please contact the contact persons listed below in writing.
8. Contact details of the data controller
If you have any questions or comments regarding this information sheet or the data protection procedures of the Data Controller, please feel free to contact us at: hu@eujuicers.com
The Data Controller is entitled to modify the text of these principles and data protection information at any time by publishing the new version on its website.
General information about the order:
The order can be placed electronically via the Internet at www.eujuicers.hu, but we are also happy to help you on the Eujuicers line.
You can browse the website freely without registration.
No separate registration is required to place an order. The system automatically registers you for your first order. You can collect the devices by clicking the ‘buy’ button below the product. You can see the contents of the basket in the menu on the right. Here you can also monitor the product type, price and value.
Customer data:
As the first step of the order, the very first data we ask for is an e-mail address. (if you are not yet a registered user) This is also important because we send notifications about the order here. Please enter an exact address, as we are unable to correct this.
Billing data: Please fill in all sections marked with a red asterisk. If you also provide company data, the invoice will be issued automatically. (The customer’s name will not appear on the invoice.)
Shipping information:
If the billing address is the same as the shipping address, clicking the button next to the address will automatically copy it. Please also check this if you want to pick up the ordered products in person. In any case, please provide accurate data as a delivery address so that the courier can find it as easily as possible.
You can state your other requests and needs regarding delivery in the comments section.
It is possible to correct data entry errors by contacting customer service before completing the order.
General information about prices:
The prices shown in the store are valid gross consumer prices!
If the price is displayed incorrectly due to technical reasons, the order will not be considered valid. To avoid this, we will contact you by phone after placing the order!
In any case, ask for information about the devices before purchasing, because we can only take back or exchange unpacked and used (perfectly functioning) devices with a 10% depreciation charge.
Orders are processed on weekdays. We also accept orders placed electronically on weekends, but we do not undertake deliveries on weekends and on weekends. We do not charge packaging costs.
Delivery and payment terms:
The goods ordered on our website are delivered by courier service within 48 hours on working days, or you can pick up the ordered product in person at our showroom after placing the order.
Delivery throughout the country is free for orders over HUF 129,990. For orders worth HUF 129,990, the shipping cost is HUF 1,990. Free delivery applies to one-time delivery of the product.
Payment methods:
Cash on delivery: in the case of cash on delivery, the payment is made to the courier service upon receipt of the product, in cash.
Advance payment: before delivery, by bank transfer to our bank account number on the account.
Warranty:
We provide a guarantee for all products. The length of the warranty varies from product to product, so this is included in the warranty letter.
Warranty:
The warranty claim can be asserted with the warranty card, because the Buyer must prove the fact of the purchase without any doubt. A warranty claim cannot be asserted if the fault is abnormal or the result of use other than what is stated in the operating instructions, improper transport or storage, or is the result of a cause outside the device, or the device has already been repaired by someone other than the specialist services listed in the warranty letter, or if the repair of the device becomes impossible for reasons beyond the manufacturer’s, seller’s or service’s scope of operation. The seller’s warranty and guarantee responsibilities are governed by the Civil Code and Decree 49/2003.(VII.30.)GKM.
The warranty period begins with the actual delivery, handover of the product to the Buyer, or commissioning of the device.
151/2003 covers the scope of consumer durables. (IX.22.) Government Decree Annex and GKM Decree 49/2003 (VII.30.), for which the law prescribes a mandatory warranty period of one year.
1, in the event of defective performance, the consumer may primarily – according to his choice – demand repair or replacement, unless the fulfillment of the chosen warranty claim is impossible, or if it would result in disproportionate additional costs for the obligee compared to the fulfillment of the other warranty claim, taking into account the supplied item its value represented in flawless condition, the gravity of the breach of contract, and the inconvenience caused to the consumer by fulfilling the warranty right. b, if he has no right to either repair or replacement, or if the obligee has not undertaken the repair or replacement or is unable to fulfill this obligation under the conditions set out in paragraph (2), he may – at his option – request an appropriate price reduction or withdraw from the contract. If, due to the failure of the consumer product, the consumer asserts a replacement request within 3 working days from the date of purchase – commissioning – the distributor cannot claim disproportionate additional costs, but is obliged to replace the consumer product. 2. The repair or replacement must be carried out within an appropriate period of time without causing significant inconvenience to the consumer, taking into account the characteristics of the goods and the purpose expected by the consumer. The obligee must endeavor to carry out the repair or replacement within a maximum of 15 days. During the repair, only new parts may be installed in the consumer product. 3. If the obligee does not undertake to repair the matter within the appropriate deadline, or does not perform it, the entitled person may correct the defect at the expense of the obligee himself or have someone else correct it.
In all cases, the scope of the warranty rights for individual products is governed by the provisions of the warranty certificate.
During the warranty period, the Operator undertakes to repair the defective product in accordance with the warranty certificate, if it is not possible to replace it, or it is possible to request a price reduction or to cancel. There is no room for cancellation due to an insignificant error.
The warranty obligation does not apply to defects that occurred after completion. The warranty does not affect the Buyer’s statutory warranty rights. The Customer can find out about the place of repair on the warranty card of the given product or at the Customer Service of the Operator.
In all cases, the scope of the warranty rights for individual products is governed by the provisions of the warranty certificate.
A szavatosság az eladó hibás teljesítésért való felelősségét jelenti. Hibás a teljesítés, ha a termék – a teljesítés időpontjában – nem felel meg a jogszabályban, vagy a szerződésben meghatározott tulajdonságoknak. Hibás teljesítés miatt kérhetjük a termék kijavítását vagy kicserélését amelyek közül – főszabály szerint – választhatunk. Nincs mód a választásra, ha a választott szavatossági igény teljesítése lehetetlen. Van lehetőség még árleszállításra és az elállásra. A kijavítást vagy kicserélést a fogyasztónak okozott jelentős kényelmetlenség nélkül kell elvégezni törekedve arra, hogy a kijavítás vagy kicserélés legfeljebb tizenöt napot vegyen igénybe. A forgalmazó a fogyasztó kifogásáról jegyzőkönyvet köteles felvenni, amelyből egy másolatot a fogyasztónak át kell adni. Javításra az árut az eladó elismervény ellenében veszi át. A teljesítés időpontjától számított kétéves elévülési határidő alatt érvényesíthető a szavatossági igény. A Polgári Törvénykönyv szerint a jogosult a teljesítés időpontjától számított hat hónapos elévülési határidő alatt érvényesítheti szavatossági jogait. Az eladó szavatossági és jótállási felelősségére a Ptk-ban és a 49/2003.(VII.30.)GKM rendeletben foglaltak az irányadóak.
If you wish to cancel the purchase after receiving the product, you can do so in the following way:
The buyer (only a natural person acting outside the scope of his profession, occupation or business activity) may cancel the purchase without giving any reason within 14 days (calendar day) after receiving the goods. 45/2014 on the method of this. (II.26.), which applies to the contract between the business and the consumer.
The consumer can exercise the right of withdrawal from the day he received the goods. We will refund the full purchase price only if the device is returned undamaged and with complete contents. If you wish to exercise your right of withdrawal, you can do so in WRITING by contacting one of our customer service contacts, with a clear statement. Declaration sample)
In the event of cancellation, the consumer must return the ordered product without undue delay, but no later than within 14 days from the date of notification of cancellation. Our customer must take care of returning the product. You can return the ordered product to our premises by mail, courier or in person. The costs incurred in connection with the return shall be borne by the Buyer. Our company does not accept packages sent with cash on delivery or by postage. Apart from the cost of return shipping, no other costs are charged to the Buyer.
In the event of a right to cancel the purchase, we can deliver the device for a fee of HUF 3,990.
Please ensure that the product is used as intended, because the Buyer is responsible for compensation for damages resulting from improper use. The returned package is taken back by the employees of our company and a report is issued. If the returned package has the accessories, accessories and documentation found in the factory packaging, the purchase price can be reimbursed. Eujuicers.hu will refund the purchase price to the buyer in full, in accordance with the applicable legislation, immediately after receiving the package, but within 14 days at the latest.
The consumer can be held responsible for the decrease in value of the product, if it occurred due to use exceeding the use necessary to determine the nature and properties of the product.
The customer’s right of withdrawal is regulated by Government Decree 45/2014 (II. 26.)
You can find the absence of the right of withdrawal and the range of exceptional products here:
There is no possibility of cancellation of products that by their nature (for reasons of hygiene or health) cannot be returned.
www.nfh.hu/magyar/hasznos/vasarlas/internetes/elallasi_hianya.html
An important quote from the website of the National Consumer Protection Authority found in the link:
“It is important to know that we can also return products that cannot be returned for hygiene or health reasons, if the packaging and protective film have not yet been opened, i.e. the product has not yet been used.”
The provisions of this point apply only to our customers (consumers) who enter into contracts for purposes outside the scope of economic or professional activity.
EUJ Kft. hereby informs you that your data will be stored in order to fulfill the contract and to later prove the terms of the contract. Your data will not be passed on to third parties. When handling your data, we act in accordance with the Data Protection Act.
